Terms of Service

You are responsible for your account, the users you add to it, and the accuracy of the data you enter. Keep credentials secure. Accounts you create for staff, whether by email or by employee ID, are yours to manage: you decide their role, which locations they can see, and whether they can authorize discounts.

Paid plans are billed monthly per active location, so your bill follows the number of locations you actually have switched on. Billing is handled by Stripe. Payment processing for your own sales stays with your own provider, such as Square, and is never re-billed by us. Adding or removing a location adjusts your subscription quantity and is prorated onto your next invoice.

Paid plans start with a free trial and no card is required to begin. You may upgrade at any time. Cancelling takes effect at the end of the period you have already paid for, so you keep access until then rather than losing it immediately. If you do nothing at the end of a trial you simply continue on the Free plan.

Each plan includes limits on locations, users per location and active SKUs. When you move to a smaller plan we bring your workspace down to the new limits by deactivating records, never deleting them. Deactivated products, locations and members keep their full history and can be restored in one step if you upgrade again. We will show you exactly what is affected before a downgrade takes effect. Bulk imports behave the same way: nothing is dropped, and anything beyond your limit arrives switched off.

Don't misuse the service: no unlawful activity, no attempts to breach security or reach another organization's data, no interference with the service's operation, and no reselling access without our permission.

Our support staff may open your organization to investigate a problem. Every such session is recorded in your own activity log and every change is attributed to the staff member who made it. See the Privacy Policy for details.

You retain ownership of your data and may export it to CSV at any time. We take nightly backups. We aim for high availability, but the service is provided “as is” without warranties, to the extent permitted by law.

To the maximum extent permitted by law, Stockroom is not liable for indirect or consequential damages. Our total liability is limited to the fees you paid in the preceding twelve months.

We may update these terms as the product evolves. We'll post the revised version here with an updated date, and material changes will be communicated in-app.

Questions about these terms? Email help@stockroom-ims.com.